Exploring the Simulation

Because we are from Switzerland and this is the only currency accepted by Shopify for payouts. We could give prices in USD or EUR, but a lot of money would be "lost" on abusive conversion fees. This way minimizes costs for you and us.

You can search on Google how much that would in your own currency (example: 34 CHF in USD).

Always pay in the local currency of the seller (here it's CHF) and let your own bank do the conversion. 99% of the time you will have a better rate than Shopify, PayPal, etc.

Limited 1-Year Warranty

Our products come with a limited 1-year warranty from the date of delivery, subject to the following terms and conditions:

1. Coverage: This warranty covers manufacturing defects in materials and workmanship under normal use.
2. Protection Cases:
   - If the plastic part of a protection case breaks due to accidental dropping, we will provide a replacement part at no cost.
   - Customer is responsible for shipping charges for the replacement part.
3. Internal Kits:
   - For products requiring device disassembly, the customer assumes all risk associated with installation.
   - Damage caused during installation is not covered under this warranty.
4. Software Compatibility:
   - Our products are not officially endorsed or approved by device manufacturers.
   - This warranty does not cover loss of functionality due to software updates or changes made by device manufacturers.
5. Limitations:
   - This warranty is non-transferable and applies only to the original purchaser.
   - Normal wear and tear, misuse, abuse, or negligence are not covered.
   - We reserve the right to determine whether a product is eligible for warranty replacement.
6. Claims Process:
   - To make a warranty claim, contact our customer service by stating your order number and a detailed description of the issue.
   - We may require photographic evidence for inspection.
7. Exclusive Remedy:
   - Our sole obligation under this warranty is to repair or replace the defective product, at our discretion.
   - We are not liable for any incidental or consequential damages.
8. Returns: All sales are final. We do not accept returns.

By purchasing our products, you acknowledge that you have read, understood, and agree to these warranty terms.

For the moment we ship to:

Albania, Andorra, Argentina, Australia, Austria, Belarus, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Bulgaria, Cambodia, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Ecuador, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guatemala, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Japan, Jersey, Kosovo, Laos, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mexico, Moldova, Monaco, Montenegro, Morocco, Nepal, Netherlands, New Zealand, Norway, Palestinian Territories, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Vatican City, Vietnam.

If your location is not on the list you can reach out to customer service and we will sort something out.

• USA, EU countries and Switzerland: There will not be any hidden customs taxes. What you pay on the website is the total price delivered.
• Rest of the world: We do our best so that you will not have to pay customs taxes or anything hidden. It is very unlikely to happen, but some countries are unpredictable. If it still happens, you can email customer service a copy of the invoice and you will get a discount code on the shop matching the amount you had to pay.

You can check out the Discord server by joining with this link: https://discord.gg/TMefY68JNp

You will only be able to read, not write. This is reserved to people who already bought from the shop, or Patreon subscribers (who can also access the VIP area). Once you place an order, you will get a custom joining link in your confirmation email.

You can reach customer service at shop[AT]kenp.io. Please only use this address for questions/issues related to the webshop.